Contact us

Contact us

FAQs

  • Our electric vehicles can be booked on Turo.com. Driving one of our EVs is the perfect way to save on gas and help the environment. With a variety of models to choose from, we have the perfect EV for you.

  • Ready to hit the open road? Before you can book our EVs on Turo, you’ll need to create a Turo account. Make sure you’re at least 18 years old with a valid driver’s license, and we’ll approve you to drive on Turo in no time. It’s easy - just enter your driver’s license and some other information, and you’ll be good to go for every future road trip, business trip, and family vacation!

  • No, you don’t need personal insurance coverage to book a car on Turo in the US. But, any personal insurance you may have that covers damage to the host’s vehicle would kick in before your Turo protection plan, except in limited situations for trips booked in Maryland.

    When booking a car on Turo, you’ll choose between three protection plans — Premier, Standard, or Minimum — to get the level of coverage that’s right for you. With each plan, you’re covered with third-party liability insurance provided under a policy issued to Turo by Travelers Excess and Surplus Lines Company — $750,000 for the Premier plan.†

  • No, you don’t need a US license to book a car in the US. But you do need a valid driver’s license — most international driver’s licenses are accepted in the US, Canada, and the UK.

  • Yes, multiple guests can drive the car you book on Turo, as long as they are all approved to drive. The primary driver (whoever booked the car) can add additional drivers with no fees or additional charges. Only the primary driver can request to add drivers; Turo hosts cannot do it for you. We encourage you to request to add additional drivers before your trip starts, though guests in the US and Canada can request to add a driver while a trip is in progress.

    To speed up the process, have your additional driver create a Turo account and get approved to drive before you request to add them. All drivers must have a valid driver’s license and meet the age requirements for the car you’ve booked. You can request to add drivers via the “Trips” tab in the Turo app without additional driver charges or extra costs.

  • You can cancel and get a full refund up to 24 hours before your trip starts. If you book a trip with less than 24 hours’ notice, you have one hour after booking to cancel free of charge. If you cancel after the free cancellation period ends, you will be charged a small cancellation fee.

    In the rare event a host cancels, you’ll be notified immediately so you can book another car, or we’ll help you find one. Your refund can be temporarily held to expedite rebooking, or the funds can be returned to your bank account — your choice.

  • If there’s an emergency or an issue with the car, call our emergency roadside assistance provider, available 24/7. We’ll make sure you’re safe, then help you get back on your way.

  • Yes, many hosts offer delivery to travel hubs like airports, train stations, and hotels, or to custom delivery locations. There are cars available on Turo near hundreds of airports, or you can have your car delivered for pickup and return at your hotel or vacation rental to save time and hassle. Some hosts offer free delivery, while others set their own delivery fee.

  • Our enhanced cleaning policy ensures that all of our vehicles are disinfected before each trip, so you can feel safe and comfortable when you're behind the wheel.